FAQ- FREQUENTLY ASKED QUESTIONS
What are the shipping times
for your products?
We take 2-3 days to process your order, delivery times are 15 days with premium economy shipping and 7 days with express Dhl shipping.
Do you ship all over the world?
Yes, absolutely. We ship worldwide .
Do you provide information from
product tracking / tracking?
Yes, you will be provided with a tracking number once your order leaves our premises.
Some articles are missing from my
command, what happens?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. that
can I do?
Sorry to hear that, just send us a picture of the damaged item in question to the email address: firstname.lastname@example.org and after checking by our teams we will send you a similar replacement item as soon as possible.
I still have not received my
ordered. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address:email@example.com
Do you have a policy of
We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 10 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our refund policy on the refund policy page