FAQ- FREQUENTLY ASKED QUESTIONS

What are the shipping times
for your products?

We take 2-3 days to process your order, delivery times are 15 days with premium economy shipping and 7 days with express Dhl shipping.

Do you ship all over the world?

Yes, absolutely. We ship worldwide .

Do you provide information from
product tracking / tracking?

Yes, you will be provided with a tracking number once your order leaves our premises.

Some articles are missing from my
command, what happens?

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

I received a damaged item. that
can I do?

Sorry to hear that, just send us a picture of the damaged item in question to the email address: contact-pro@footdealer.com and after checking by our teams we will send you a similar replacement item as soon as possible.

I still have not received my
ordered. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address:contact-pro@footdealer.com

Do you have a policy of
refund?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 10 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our refund policy on the refund policy page

 

floor stand

DELIVERY WORLDWIDE

Free delivery from 59 €! Fast delivery thanks to our partner DHL Express.

floor stand

SECURE PAYMENT

Pay your purchases safely with our secure module for payments by Credit Cards.

floor stand

SAV IN FRANCE

With foot dealer you have an after-sales service in France, which allows us to always be at the side of our customers!

floor stand

FREE RETURN

Item size does not match? No problem, you have 30 days to return it to us!
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